Client Login
Client Login

Our Services, Charges, Terms and Conditions


This is an important document and should be read carefully, so you are clear about the main services we offer and the standard charging structure we operate.

Our Principles

We are a firm of Independent Financial Advisors that serve thousands of clients across the UK by providing high quality and bespoke financial services. Our principles are:-

  • To offer our clients the best service & products we can
  • To be flexible, empathetic, and considerate to our clients
  • We will never take advantage of our clients
  • We will do our very best to resolve mistakes as quickly as possible
  • To exhibit clarity in all our customer dealings

Our Services

We provide a number of services. To ensure you choose the right service we must first establish a clear understanding of your financial needs. We will gather information about you to help define your needs and priorities.

  • Financial Planning Service: It is important to identify what you might want to achieve and how you can do this. We can help you to identify your goals and create a plan for your finances to help you achieve them.
  • Protection Planning: Most of us want to protect the things that are important to us, our family, business and quality of life. Protection planning can help to provide peace of mind in the event of your income changing due to unexpected events. We can help you plan for the best way to protect you, your family or your business.
  • Savings & Investments Planning: It is nice to have a nest egg or a rainy-day fund. We are all about helping our clients build those funds. Whether you are just starting out or have an investment portfolio that you want to ensure is performing properly, we are here to help.
  • Retirement Planning: It is important to know whether the money you are saving towards retirement will provide you with sufficient funds to meet your retirement objectives. We can work with you to proactively plan for your retirement and help you decide on the options available once at retirement.
  • Wealth Management: This is our comprehensive service incorporating a full investment and retirement planning review.
  • Home Finance (Mortgage) Products and Lifetime Mortgages: We are a nation of homeowners, and it is important to ensure that the largest debt, we will typically ever have, is competitively priced. We assist with arranging finance for property purchases, remortgages, product transfers and, for our clients who wish to release equity in their homes, lifetime mortgages.

We will only commence work once we have agreed our services and charges with you. This document contains our Terms and Conditions which set out the services we have agreed to provide and confirm how much this will cost.

Who Regulates Us

One and All Financial Services Ltd is authorised and regulated by the Financial Conduct Authority(FCA). Our regulated activities comprise advising on and arranging pensions, investments, non-investment insurance products and mortgages. Our Financial Services Register number is 672406.

The FCA’s contact details are: 12 Endeavour Square, Stratford, London, E20 1JN, United Kingdom.
Tel: 0800 1116768 (Freephone)

Our Advice

We offer independent financial advice.

This means that we consider a wide range of financial strategies and products. We are constantly reviewing the market to ensure that the services and products we offer are appropriate for our clients.

General Insurance and Protection advice (non-investment insurance contracts)

Where we provide general insurance advice and protection planning services, we are an insurance intermediary and will provide advice which is based on a fair and personal analysis of the market. This means that we consider a wide range of financial strategies and products, and- in the majority of instances- offer insurance from a range of insurers. The areas we can advise on include: -

  • Whole-of-Life Insurance
  • Term Assurance
  • Critical Illness Cover
  • Income Protection
  • Private Medical Insurance – please note in this instance we only offer products from Aviva.
  • Business Assurance

Financial Planning, Wealth Management, Savings & Investments, and Retirement Planning

Where we recommend particular investment strategies and products to you, these will be selected based on your personal circumstances, financial goals and objectives. We will consider a number of factors, including the services you need, the cost of investing, how much risk you are prepared to accept in an investment product and how much of a drop in its value you could withstand.

The areas we can advise on include:

  • Investment bonds
  • Pensions
  • Annuities
  • Phased retirement & income drawdown
  • Enterprise investment schemes
  • Venture capital trusts
  • ISA’s & Open-ended investment companies (General Investment Accounts)

We don’t provide advice in relation to individual share holdings.

We do not provide advice on options, futures and other derivative contracts as we believe that these are unlikely to be suitable for our clients.

Home Finance Products (Mortgages) and Lifetime Mortgages

We offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. We will make a recommendation for you after we have assessed your needs. You have the right to ask for information on the commission paid by different lenders.

Our Process

  • We offer the first meeting, free - at no cost to you, to discuss your needs and our services
  • We will complete a comprehensive fact find to agree your financial goals and objectives
  • We will establish your attitude to and understanding of risks
  • We will review your current products, investments, and assets
  • We will then help you decide which service is the most appropriate for you
  • For Wealth Management Services, we will send you an Engagement Letter confirming the service we will provide to you, and the specific fees we will charge
  • In relation to all mortgage products we will send you a Summary of Recommendation, which will include a full Mortgage Illustration detailing all specific fees we and the provider will charge
  • When making an Insurance recommendation, we will provide you with a Demands and Needs Statement, along with a Key Facts Document for the relevant product, and Personal Illustration, which details all the costs involved with the plan and how much commission we receive from the product provider

Below we outline what our costs are, in providing a review and recommendation service in various areas of Financial Planning.

CONSULATION COSTS

The consultation and review costs explained below on pages 3 and 4 are typically only applicable when we are providing a consultation-only service- i.e. when no possible new solution is being sought. Instance where these are needed might be when assisting in Court Proceedings (such as Divorce and other Civil disputes) or aiding executors/administrators of a deceased’s estate. They are not applicable for the vast majority of enquiries we receive, as in normal instances we are happy to conduct reviews on a good will basis (i.e. free of charge) in lieu of proposed solution implementation, and/or ongoing management fees. These fees are explained on pages 5 and 6.

Full Financial Planning Service

Fixed Fee Basis

This service is suitable for those who require a full and comprehensive review of their financial affairs.

A fee of between £3,000 and £5,000, depending on the complexities involved.

For this fee we will:

  • Establish and prioritise your goals for the short, medium and long term
  • Obtain full details of your assets, including investments, pensions and policies, and examine these to ensure we have a full understanding of their structure, tax efficiency and identify whether they are appropriate for your circumstances
  • Obtain full details of your liabilities, including loans and mortgages, and examine these to identify whether it is in your best interests for these to be retained, restructured or repaid
  • Obtain full details of your current income and expenditure, and project what these might be in the future
  • Build a net worth which incorporates your assets and liabilities together with an in-depth analysis of your income and expenditure
  • Produce a lifetime cashflow analysis
  • Examine the impact a catastrophe, such as death or disability, is likely to have on your projected lifetime cashflow position
  • Identify any estate planning issues
  • Identify any tax planning strategies
  • Identify any areas which require attention
  • Meet with you to present our findings and recommend any action that should be taken

Pension Review Service

Fixed Fee Basis

This service is suitable for those who require a review of their existing pension(s).

A fee of up to £500 per pension policy.

Therefore, if there are 3 pension policies to investigate, the fee will be a maximum of £1,500.

For this fee we will:

  • Investigate your existing pension(s)
  • Recommend any action that should be taken, e.g. switch of pension to consolidate existing pensions

Hourly Fee Basis

This may be more beneficial for a collective and simultaneous review of various policies. This can be discussed, and if agreed, the fee will be £250 per hour.

Investments Review Service

Fixed Fee Basis

This service is suitable for those who require a review of their existing investments.

A fee of between £250 and £750 per investment contract (dependent upon the complexity of the product).

Therefore, if there are 3 investment contracts to investigate, the fee could be as much as £2,250.

The precise fee will be confirmed and agreed upon before any work is carried out.

For this fee we will:

  • Investigate your existing products
  • Recommend any action that should be taken, e.g. switch to a more tax efficient contract or consolidate investments

Hourly Fee Basis

This may be more beneficial for a collective and simultaneous review of various contracts. This can be discussed, and if agreed, the fee will be £250 per hour.

Protection Review Service

Hourly Fee Basis

This service is suitable for those who looking for the best way to protect themselves and/or their family, and/or their business, and do not want us to implement our recommendations.

A fee of £250 per hour.

For this fee we will:

  • Establish and prioritise your goals for the short, medium and long term
  • Investigate your existing protection cover
  • Meet with you to present our findings and recommend any action that should be taken

Mortgage Review Service

Hourly Fee Basis

This service is suitable for those who looking for a review of their mortgage situation in event of a major life event, such as divorce. It is also common for portfolio landlords to periodically review their mortgage arrangements.

A fee of £105 per hour, subject to a minimum fee of £200.

For this fee, we will:

  • Establish and prioritise your goals for the short, medium and long term
  • Investigate all aspects of the current mortgage contract and identify any improvements that can be made to the costs.
  • Meet with you to present our findings and recommend any action that should be taken

IMPLEMENTATION COSTS

Wealth Management Service (Pensions and Investments) - Implementation

Based on a percentage of investment fee

This service is suitable for those who wish to put in place an investment and pension portfolio, whether personal, pension or Trust monies.

Initial advice fee
Investment amount Rate applied Example of costs
All Assets Under Management Onboarding fee of up to 3% of capital value-
Typically, a fixed fee of £495-795
An investment of £50,000 would be a maximum of £1,500.
Ongoing Management fee
All Assets Under Management Ongoing fee of up to 0.5% -1% per annum-
Typically, 0.5% per annum
An investment of £50,000 would be a maximum of £500 per annum.
The amount of the annual ongoing fee will increase as the portfolio value grows (and vice versa). We will provide you with information regarding the costs at least annually to help you understand the overall cost and the cumulative effect on the return of the investment.
Onboarding fees can be paid from the Investment/Pension account, or by you (or your employer if applicable) directly.
Ongoing Management fees will be paid from the Investment/Pension account and deducted on a monthly basis by the Product Provider.
Additional regular and single payments to a portfolio are typically subject to no onboarding fee (and if there are any exceptions to this, we will make that clear and agree said fee well in advance of any transaction).


The onboarding fee will cover:

  • Our initial meetings
  • The fact-finding process, which will include understanding your objectives and your requirements
  • Agreement of planning assumptions and timeframes
  • Risk profiling, which will include understanding how you feel about investment risk and loss
  • Designing an investment strategy in line with the above
  • Arranging and implementing your investment portfolio

The ongoing management fee will cover:

  • Periodic reviews – typically on an annual basis we will reaffirm with you our understanding of your objectives and risk strategy, confirm to you the current portfolio value and performance and confirm the total ongoing running costs (including our fees). We will also review the component portfolios and/or funds and recommend any rebalancing or changes, as necessary. We will confirm ongoing suitability of the investment/pension product itself and recommend any changes required.
  • Online access to portfolio valuations
  • Unlimited telephone and email access to your adviser
  • Ongoing monitoring of investment portfolio’s or funds

Please note that you are able to cease paying our ongoing management fees at any time, with no notice period, by confirming this to us in writing that you no longer wish to avail of our ongoing management service.

Upon receipt of such notice, we will cease providing an ongoing service to you.

Referrals to a Discretionary Fund Manager

Where we recommend that some or all of your funds are invested with a discretionary fund manager (DFM) we’ll help to manage the relationship between you and the DFM.

This work typically includes:

  • Undertaking appropriate due diligence and recommending a DFM service that we believe best meets your needs and objectives
  • Attending initial meetings with you and the DFM and ensuring that your relationship with the DFM is established correctly

Insurance Implementation

We will normally be remunerated by commission from the product provider. You will receive a full illustration which will tell you about any other fees relating to any particular insurance policy.

Home Finance (Mortgage) Products and Lifetime Mortgages Implementation

We may charge you a fee of between £395 and £1,495 payable when you apply for a mortgage. For regular term mortgages this fee is Typically £395-595, for Lifetime mortgages this fee is typically £995-1495.

We will advise you of the precise fee upon presenting a full recommendation. We will also receive commission from the lender.

You will receive an illustration when considering a particular mortgage, which will tell you about any fees relating to it.

If we charge you a fee and your mortgage does not go ahead you will receive no refund.

Your Payment Options- how to make payment

All Review Services

We will invoice you when providing the “review report”, and payment will be expected within 5 working days via Debit or Credit card, or Bank Transfer.

Wealth Management (Investments & Pensions) Implementation

Onboarding charges

The onboarding fee will become payable when the Investment/Pension Account is up and running with assets under management. Depending on your preference this fee can be paid from the assets under management- i.e. the capital invested- or we can invoice you (or you employer, if applicable) directly and payment will be expected within 5 working days via Debit or Credit card, or Bank Transfer.

Insurance Implementation

As noted above we will normally be remunerated by commission from the product provider therefore you will have no payment to make.

Home Finance (Mortgage) Products and Lifetime Mortgages Implementation

As previously noted, we will confirm the precise fee upon presentation of the recommendation. If you accept that recommendation, we will take the fee via Debit/Card upon submission of a full mortgage application (not an application in principle). If we charge you a fee and your mortgage does not go ahead, you will receive no refund.

Other charges
Service costs

If your investments are held on a platform (an online investment administration service) or held with a Discretionary Fund Manager (DFM), the platform provider/DFM will make a charge for administering/managing your investments.

Investment costs

These are the costs relating to the manufacturing and managing of your investments – for example, fees charged by the investment fund manager, costs relating to investment transactions.

We’ll always disclose any third-party costs as part of making our recommendations.

Aggregated costs and charges

Before we provide you with our advice we will add together all the costs and charges payable so that you are able to understand the overall costs of our services and recommendations. This is referred to as aggregated costs and charges information.

This document provides you with the terms under which we will provide our services to you. Please read this document carefully and if you do not understand any point please ask for further explanation.

Client Categorisation

We will treat you as a retail client unless we agree with you otherwise. Retail clients have the highest level of protections under the regulatory regime. We will communicate to you in English both verbally and in writing.

Client Confidentiality

We will hold all information about you in line with the requirements of the General Data Protection Regulation 2018. In giving us personal information, you agree to us providing this information to third parties such as product providers and credit reference agencies. This is to allow us to meet with the record-keeping and regulatory requirements of the Financial Conduct Authority. The aim is to protect you under the Financial Services and Markets Act 2000, Financial Services Act 2012 and the Bank of England and Financial Services Act 2016. You and your agents are able to see all information we hold relating to you at any time.

Conflicts of Interest

We will notify you in writing of any conflict of interest that may exist between the work we are doing for you and any of our other clients or ourselves. We will tell you about the extent of any conflict of interest that exists or that may arise and if necessary, make arrangements for another company to act as your agent.

Appointment as Advisers

Your agreement to appoint us as your advisers will apply from the date that you receive this document and ask us to act for you.

Termination of our services

We may terminate this agreement by giving you at least 20 business days’ written notice.

You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect
from the date of receipt.

Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. Termination will not prejudice the completion of transactions already initiated on your behalf or any rights or obligations already arising.

You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable.

Your Aims and our obligations

We can offer you a full review service with the aim of making you aware of any shortfall that you may have within the areas of our authorisation. We will give you written details of any recommendations that are suitable or appropriate to meet any needs identified along with details of any special risks that may be associated with the products or investment strategies we have recommended. This is contained within our Suitability Report. You should let us know about any specific aims that you may have.

Please note that any products we have arranged for you will only be kept under review as part of an agreed ongoing service for which you agree to pay. Any ongoing service will be agreed with you in advance of any solution implemented. We may contact you in the future by means of an unsolicited promotion (by telephone, email or post) should we wish to discuss the relative merits of a relevant product or service which we feel may be of interest to you.

Investments can fall, as well as rise, and you may not get back the full amount invested. The price of investments we may recommend may depend on fluctuations in the financial markets, or other economic factors, which are outside our control. Past performance is not necessarily a guide to future performance.

Specific warnings relevant to the investments, investment strategies or other products we arrange are provided in the relevant product literature provided.

We may, where appropriate, recommend holding some, or all, of your investments with a discretionary fund manager (DFM), a professional investment manager appointed to monitor your portfolio and make investment decisions on your behalf. In such cases we will explain the respective responsibilities of ourselves and the DFM in relation to your investments.

In some circumstances we may need to act as your ‘agent’ in relation to the part of your portfolio you hold with a DFM. This means that you won’t have a direct contractual relationship with the DFM and the DFM will instead treat our firm as its client. Before setting up this type of arrangement we will explain the implications to you.

We may occasionally recommend investments that are not readily realisable. We will only do this where appropriate but, if we do, we will draw your attention to the risks associated with the investments in our Suitability Report. This is a restricted market for such investments and in some circumstances, it may not be possible to deal in the investment or obtain reliable information about its value. Examples of this are derivatives, warrants, non-readily realisable security, P2P agreements or stock lending.

Ongoing Reviews – Periodic Assessments

If we agree to provide you with an ongoing service to include reviews of the suitability of the investments we have recommended, we will carry out this review at least annually. To do this we will need to contact you to assess whether the information we hold about you remains accurate and up to date. We will issue you with a report setting out the results of our assessment and, if relevant, any updated recommendations.

Restrictions

You have the right to tell us not to make any particular recommendations or to exclude specific companies, products or market areas from our research where, for example, you have had a previous bad experience. You need to let us know about any specific restrictions that you want to place on us.

Best Execution

If we send investment applications on your behalf to third parties (e.g. to put an investment into force), we will take all sufficient steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’.

Financial Crime

We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. We will verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up to date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. This check may leave a ‘footprint’ on your credit file, but it will not affect your credit rating.

Client Money

We are not permitted to handle client money and we cannot accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice) or handle cash. We may accept a cash payment or cheque in respect of an annually renewable insurance contract on behalf of insurers and this payment will be held in a specifically designated trust bank account pending payment to the insurer.

Benefits we may receive

Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status.

From time to time we may attend training events funded and/or delivered by product providers, fund managers and investment platforms. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details.

Right to Cancel

We will tell you about your right to cancel or withdraw from a contract with a product provider before you fill in any application form. We will remind you of these rights to cancel or withdraw in writing before any transaction is completed. We will also let you know if this right to cancel does not exist for an application if, by law, the company has to complete the transaction as soon as they receive the application.

What do I do if I have a Complaint?

If you want to register a complaint, please write to our Nicholus Blunt, One and All Financial Services Ltd, 2 Mount Sion, Royal Tunbridge Wells, Kent, TN1 1UE or telephone 01892 800141. A summary of our procedures for handling complaints is available on request.

If we are unable to settle your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service at: Exchange Tower, London E14 9SR – telephone: 0800 023 4567, website: www.financial-ombudsman.org.uk

The Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from this scheme if this firm ceases to trade and as a result of our advice you have suffered a financial loss. This depends on the type of business and the circumstances of the claim.

For Investments and Pensions

Most types of business are covered up to a maximum limit of £85,000 per person

For Insurance

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

For Home Finance (Mortgage) Products and Lifetime Mortgages

Mortgage advising and arranging is covered up to a maximum limit of £85,000 per person

Further information about compensation scheme arrangements is available from the FSCS.

Data Protection

The information that we hold about you will be held on computer files. This information will be used to administer your application, to deal with queries and to bring to your attention to additional services and products that may be of benefit to you. The information that you give us may be disclosed to third parties such as product providers and credit reference agencies for the purpose of processing your application, to our regulators, the Financial Conduct Authority, and to our Compliance Advisors.

Recording telephone calls

To ensure we carry out your instructions accurately, to help us to continually improve our service and in the interests of security, we will record and may monitor your telephone communications or conversations made from or to our landlines. Copies of our telephone recordings will be available on request, for a period of 6 months after the recording was made.

Legal and accounting advice

We are not qualified to provide legal or accounting advice or to prepare any legal or accounting documents. This means that the onus is on you to refer any point of law or accountancy, that may arise during the course of discussions with us, to a solicitor or account.

Payment for our services

By accepting a new solution that we may propose to you, you are agreeing to pay the charges for our services as initially set out in this document and confirmed with full specificity in any illustration subsequently provided. All are VAT exempt.

Investments

You will be required to settle the payment of your adviser implementation fee on completion of our work within 5 working days. This may be paid by cheque, but we do not accept payment by cash. Alternatively, if you buy a financial product the adviser charge may be paid through your recommended product. If you choose to have your adviser charge deducted from the product, you do not pay anything up front but that does not mean that our service is free. You still pay us indirectly through the deduction from the amount you pay into your product. This deduction will pay towards the settling the adviser charge and could reduce the amount left for investment.

We only offer investment or pension products on an ongoing management basis.

Our charges for said ongoing service will start upon inception of the product and are deducted monthly as a percentage of funds under management. Our charges are payable monthly and paid for from the investment/pension accounts we manage for you.

The ongoing management service can be cancelled at any time by informing us in writing but please note that we do reserve the right to charge you for services we have provided before cancellation.

As our ongoing management fees are based on a percentage of your investments, the actual amount of currency we receive will increase and decrease as the size of your capital fund increases or decreases.

Insurance

We will normally be remunerated by commission from the product provider. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

When we receive a commission payment from the product provider typically, the commission payment will be offset against the charges you owe us for our services. If the commission payments relate to a regular contribution policy and you stop paying premiums on that policy, we may be obliged to refund the commission received back to the policy provider.

Mortgages and Lifetime Mortgages

We will receive commission from the lender; in addition, we may charge you a fee of £395 to £1,495 payable when you apply for a mortgage. For regular term mortgages this fee is Typically £395-595, for Lifetime mortgages this fee is typically £995-1495. We will advise you of the precise fee upon presenting a full recommendation. The fee is payable at point of Full Mortgage Application.

You will receive a Mortgage Illustration when considering a particular mortgage or lifetime mortgage product, which will tell you about any fees relating to it. You have the right to ask for information on the commission paid by different lenders.

If we charge you a fee and your mortgage or lifetime mortgage does not go ahead, you will receive no refund.

email info@oneallfs.co.uk

Top